What are the new best grocery industry methods, practices and processes for Optimizing and Launching Online Grocery during COVID-19?
Join this informative Webinar and hear from experts in the field, who share their proven experiences and practices on how to properly prepare for and effectively launch a COVID-19-compliant Online Grocery.
In this Webinar, you’ll learn how to:
- Set lead times and availability you can handle
- Use innovative new options like “Notify Customer When Ready” rather than set times
- Allow smaller orders to be processed quickly but allow time for huge shops
- Create a solid communication and marketing plan for your staff to use with customers
- Integrate marketing and social media for your customer engagement
- Optimize pickup areas with social distancing
- Provide guidelines for COVID-19 touchless, including delivery
- Utilize fraud controls
For you to easily start, we’ll give you simple steps to:
- Get prices and product availability from your POS, including recently available
- Begin small, but understand what is required to scale
- Initially began by just offering pickup and then add delivery later
- Know how many pickup and delivery slots should you initially offer and then expand
- Choose and qualify your delivery partner(s)
SPEAKERS:
Jimmy Wright
Wright’s Market– President
Colleen Griffin-Underhill
Freshop – Director of Customer Experience
Brian Moyer
Freshop – CEO
Moderator: Mike Troy
Progressive Grocer & Retail Leader, Editorial Director
